Return & Refund Policy

Return & Refund Policy

Last updated: March 2026

30-Day Return Policy We want you to love your gear. If you're not completely satisfied, you can return your order within 30 days of delivery for a full refund or exchange.

What Can Be Returned? Items are eligible for return if they are:

  • ✅ Unused and in original condition
  • ✅ In original packaging with tags attached
  • ✅ Accompanied by proof of purchase (order number)

What Cannot Be Returned?

  • ❌ Items that have been used or worn
  • ❌ Items without original packaging or tags
  • ❌ Final sale or clearance items
  • ❌ Items purchased from third-party sellers
  • ❌ Items damaged due to misuse, improper handling, or normal wear and tear

How to Return

  1. Contact Us — Email info@unitrailus.com with your order number and reason for return
  2. Receive Instructions — We'll send you detailed return instructions within 24 hours
  3. Ship It Back — Pack the item securely and ship it back to the address provided. Return shipping costs are the buyer's responsibility unless the item is damaged or incorrect
  4. Get Refunded — Once we receive and inspect the item, we'll process your refund within 5–7 business days

Refund Processing Refunds are issued to the original payment method. Please allow the following processing times after your refund is approved:

  • Credit/debit cards: 5–10 business days to appear on your statement
  • PayPal: 3–5 business days
  • Original shipping charges are non-refundable unless the return is due to our error

Exchanges Need a different size or color? We're happy to help. Contact us at info@unitrailus.com and we'll arrange the exchange. Please note that exchanges are subject to product availability.

Damaged or Defective Items Received a damaged or defective product? We sincerely apologize. Please contact us immediately at info@unitrailus.com with:

  • Your order number
  • A clear photo of the damage or defect

We'll send a replacement or issue a full refund — your choice. No need to return the original item.

Important Notes

  • Refunds will not be issued for items returned without prior authorization
  • UniTrail reserves the right to refuse returns that do not meet the conditions above
  • If you received the wrong item, we will cover all return shipping costs and send the correct item at no charge

Contact Us Questions about returns or refunds? We're here to help. 📧 info@unitrailus.com (We reply within 24 hours)